Support
Contact us
Email us about a problem, a question or an idea. Tell us your iPhone model and iOS version, and a screenshot helps if something looks wrong. We usually reply within two working days.
Common questions
Do I need an account?
No. Ola has no sign-up. Your data lives on your iPhone, so there's nothing to log in to.
How do I connect Apple Health?
Go to Settings → Apple Health in Ola and turn it on, then choose what Ola may read. To also send weight, water and food energy back to Health, turn on "Allow writing back to Health". You can change these later in the Health app.
My steps show zero
Ola shows the step total Apple Health gives it. Open the Health app → Steps → Data Sources & Access and check that your iPhone or Apple Watch is listed and turned on.
How do I use Ola on Apple Watch?
Install Ola on your iPhone, then open the Watch app on your iPhone and install Ola Wellness from the Available Apps list. Open Ola on your iPhone once so it can send today's data to the watch.
How do I turn cycle tracking on or off?
Settings → Period & cycle → Track period & cycle. It's off until you turn it on. If you'd rather not see period and cycle tools at all, change the Look in Settings → Appearance.
How do I back up my diary?
Settings → Data → Backups. Ola keeps backups inside the app, and you can choose a folder in the Files app to keep a copy that survives deleting the app. Backups can't go to iCloud Drive because they include Apple Health data, which Apple doesn't allow apps to store in iCloud.
How do I export my data?
Settings → Data → Export local data. Export JSON gives you your whole diary in one file, which you can import again later with Import data. Export foods CSV gives you your food list as a spreadsheet.
Online food search finds nothing
Online lookup is off until you turn it on: Settings → Food lookup → Look up foods online. Then searches and barcode scans also check Open Food Facts, USDA FoodData Central and FatSecret.
What is Kai, and how do I turn it on?
Kai is Ola's chat assistant. It answers questions about your own numbers and finds foods the app doesn't have yet. Turn it on in Settings → Food lookup → Kai; a screen explains what it sends before you agree. Then tap the Kai button on Today or the Add tab. Kai has fair-use limits; see “Is there a limit on Kai, photos or voice?” below.
Is there a limit on Kai, photos or voice?
There are daily fair-use limits on Kai, photo logging and voice logging, so that one stuck or misused copy of the app can’t use up the service for everyone. They sit well above how people normally use Ola, and most people never reach one. If you do, the app tells you when the feature will be ready again. Your diary isn’t affected, and search, barcode scanning and logging by hand are never limited. We may change the limits as Ola grows.
What happens to meal photos and voice notes?
Photo and voice logging are off until you turn them on. When they're on, the photo or the words you said are sent to identify the food and kept for up to 90 days, tied only to a random code. Full details are in the privacy policy.
How do I delete my data?
Settings → Data → Delete all local data erases everything on your phone and asks our server to delete any photos or words your phone shared. Settings → Food lookup → Delete my shared food data removes only what you shared.
Is Ola medical advice?
No. Ola is for general wellness and self-tracking, and isn't a medical device. Please talk to a doctor or registered dietitian before big changes to how you eat or fast, especially if you're pregnant, nursing, or managing a health condition or an eating disorder.
Does Ola work on Android, iPad or the web?
Ola is made for iPhone and Apple Watch. Ola isn't available yet on Android, so stay tuned for updates. Ola is not available for the web.